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Capsule CRM Expert Review



Why Choose Capsule CRM?

Capsule CRM can store up to 50,000 contacts, making it a great tool for small and medium size business. Use tags to categorize clients, leads, etc. sales pipeline reports are very customizable and it tracks all sorts of activities, whether internal or external. The Contact manager allows the user to create groups for better management based on a particular criteria. Capsule CRM has its own mobile app and it integrates easily with 41 apps like Google Apps, Zendesk, Mailchimp, Freshboks, FreshFlow, Free agents, Kashflow, Xero, Tidiwork, Synchroteam, ClickDesk, and a few more which helps any business customize capsule CRM to meet their needs. Capsule CRM uses a different method for creating web forms which may need a for a designer to build the form first since there’s no “out of the box” code ready be embed, like with other CRM software currently in the market, the benefit behind this web form is that if coded correctly it will be a seamless integration with the design in the business website.




Compare Capsule CRM Version Features & Pricing



$12/mo. per user
  • 2GB storage per user
  • 50,000 contacts
  • Unlimited opportunities
  • Unlimited cases
  • Premium integrations including Xero, FreshBooks, MailChimp, Wufoo & more
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  • Up to 2 users
  • 10MB storage
  • 250 contacts
  • Unlimited opportunities
  • Unlimited cases
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Full Expert Review

Match Score Calculation


Match Score


Avg. User Review

  • Support 82%
  • Features 85%
  • Price Vs. Value 90%
  • Reliability 89%


Capsule CRM: Bottom Line

Very clean, easy to use CRM with great features and easy to customize. From the manager perspective, Capsule helps me keep track of what my team are working on with customers and partners without them having copy me in on everything. I like being able to create cases which allows me to set workflow for common tasks such as signing up new customers or support. Customizable fields makes it flexible and easy to implement.

Social media integration is great, always easy to be able to remember a person by having their Facebook picture in front of you. Integration with Gmail, Mailchimp and Xero is awesome. Don’t have many bad things to say. The gmail app makes it really easy to store messages and new contacts into Capsule. I also find the iPhone app really useful when I’m out of the office.

There’s no user’s guide to refer to so if you are new to using CRMs, your best bet is to do some good web search, find a Virtual Assistant that can help you implement, and be ready to spend some quality time with the support desk, if you need it. I wish there’s an integration with project management systems like 5 p.m. Also webforms are difficult to implement if you do not have any coding experience. Capsule calculates what’s in the pipeline based on percentage chance of winning a piece of business. This gives an inaccurate way to measure what’s really in the pipeline for certain businesses.

See our top picks here: CRMmatch.net


  • Easy to Use
  • Many Integrations
  • Solid iPhone App


  • UK Based Support Times
  • Small Storage Per User
  • Large Learning Curve

Support Options

  • Phone Monday-Friday 9am-5pm BST (UK)
  • 24/7 Email
  • 24/7 Knowledge Base & FAQ